Follow

Mobile Device Verification Process

Members may be required to verify their account to gain access to certain features on the site using the Text Verification process.

Requirements:

  • Member must have a US based phone number
  • Member must use a mobile phone
  • Member cannot use VOIP, Landline or any other type of number other than that designated for a mobile phone number.

Verification Request

unlock_feature_notice.png

Text Code Received:

Text_code.png

Enter Code Message

Enter_Code_Message.png

Error Code:

text_unable_to_verify_message.JPG

Exceeded Number of Attempts:

When the allowed number of attempts to enter the code are exceeded the Member must wait 24+ hours to attempt again. 

Note: The 24 hr waiting period cannot be changed or adjusted by any Live Chat or other Support Team Member. 

 

 

 

 

 

 

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk