Did not receive Payment Email to redeem Prepaid Visa or eCard

InboxDollars members who have had their payment processed and have selected either the Prepaid Visa card or the Inboxdollars eCard will receive an InboxDollars Payment Email that same day.

If you have not received your InboxDollars Payment Email by 2pm CT please check your Spam/Junk folders and for Gmail users please check your "Promotions" tab.

If you still have not located your InboxDollars payment email you can contact Tango Cards and request that they resend the email to the email that is on the account.

When contacting Tango Card Support you will need to provide them with the email assigned to the account and the date your payment was processed.

Please feel free to contact them by phone at 1-877-558-2646 between 8AM - 5PM (PST), Monday through Friday. Or send them an email to They will respond to all messages within one (1) business day.

Tango Card Support cannot assist with any questions regarding Swift Prepaid Visa and those questions can be directed to Swift Prepaid Visa Customer Support.


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