If you requested a payment and haven't received it then please check your payment processing date (located on your Profile Page under Payment History) and if it has been over 4 weeks you can contact a LiveChat agent for assistance.
Make sure the mailing address on your account is up-to-date and accurate! Many times a payment get's lost due to incomplete or inaccurate address on Member account.
Before contacting LiveChat please make sure that the address listed on your account is accurate.
When contacting LiveChat Agent they will review your account and if necessary escalate your inquiry to our Accounting team to review and assist further.
Members are only able to have 1 pending payment at a time. If you attempt to request a payment that is pending you will get this message:
You can also check 'My Profile' page to see the payment history and status for up to date information.
Checks are sent via US POSTAL SERVICE so please allow at least 2 weeks for delivery. Longer delivery time may be due to weather related issues or holidays. Checks sent via US Postal Service will generally arrive within 3-10 business days depending on your US Location.
If you order an ePayment your InboxDollars Payment email with redemption link and code will arrive the same day your payment is processed. You will need to use this link and code to order the option you prefer as cards are not automatically mailed to you.
Payments are usually processed by 4pm Central Time on the date indicated on your account however, we cannot provide a specific time for processing to be completed as some weeks may have a higher volume of requests from members than others.
Any time you request a payment during the week, it will be processed on Wednesday of the following week. Checks are mailed as promptly as possible and the ePayments are sent to you same day payment is processed. (Mailed PrePaid Visa cards need to allow for mailing time)
After being processed, you should receive it within a few business days.
Please allow up to two weeks for your payment to be delivered as this is dependent on the U.S. Postal Service.
* Prepaid Visa® MAILED Card payments can take longer to process the card or for replacements so please allow extra processing and mailing time.
Please note: $30.00 is our minimum amount to request payment.