I didn't receive my check

If you requested a payment via check and haven't received it then please check your payment processing date (located on your Profile Page under Payment History) and if it has been over 30 days you can contact a LiveChat agent for assistance. 

Before contacting LiveChat please make sure that the address listed on your account is accurate. 

When contacting LiveChat Agent they will review your account and if necessary escalate your inquiry to our Accounting team to review and assist further.

Checks are mailed U.S. Postal Service so please allow at least 7-10 weeks for mailing & processing.

If a replacement check is requested and it has been less than 30 days (4 weeks) we do charge a $10.00 stop payment/reissuing fee. 

There is no charge for processing a replacement check after 4 weeks from date of issue when a correct address is used on the members account.

If a member does not have the appropriate address listed on their account at the time payment request is made and payment is processed then mailed to that address listed on the account there is a $10.00 replacement fee for a check to be reprocessed and mailed.

Was this article helpful?
14 out of 26 found this helpful
Have more questions? Submit a request


Powered by Zendesk