InboxDollars® loves to help it's members and to make sure we are always there for you, we offer 24/7 LiveChat agent support.
You can also reach out via email: Support@inboxdollars.zendesk.com 24/7
Note: When using MOBILE - Use the SUBMIT a Request link on Mobile - do not use the SIGN IN link as this is for Agents only.
Use the Submit Email Option
Through the Support Center, we offer answers to all our Members' most important questions - both common and uncommon.
We regularly create new articles to answer vital questions our Members have asked us, and we work hard to anticipate new questions that may arise.
To get started, you can click the appropriate category in the Support Center Knowledgeable. we have lots of articles here to help you navigate and answer some of your questions.
You can also "Search" for your question or keyword, where you will be returned with results to your related search.
If you cannot find your answer here, feel free to use the "Live Chat" button under "Live Assistance", where we offer 24-hour operator assistance*.
Please remember that it's important to search for your answer first, as most of the questions we receive through chat are answered in more than one article.
If the operator cannot resolve your issue, they will escalate to our Resolution Center, where we will get back to you within 24-48 hours (1-2 business days). Our Resolution Center is open M-F 8am-5pm CST.
If it is a question that is regarding payment then your inquiry may be sent to our Accounting Department. A response will be provided usually within 24 hrs during M-F. If your ticket is escalated on Sat or Sun someone will respond on Monday.
Note: We take pride in offering our members live chat, which is available 24/7, 365 days a year. However, this feature will not be available if it us abused or misused. Abuse/misuse consists of, but is not limited to, inappropriate language, harassment of the operators, or opening multiple chats with operators to congest our chat line. If this does occur you may be blocked from the chat help feature.
When you complete a Chat use the END Chat link only. If you simply close the chat and not END then the system will ask you to UPDATE your profile upon return.